It occurs regularly in the workplace or in private situations: giving feedback. It is meant to help the other person and provide input for improvement. It comes from a good intention, but it's important to know how to convey it to the other person. Boost your feedback skills by using the Hamburg model! In this blog, you'll find out how!
What is feedback?
You hear it everywhere when collaboration is happening. But what does feedback really mean? According to scientific research by Arkalgud Ramaprasad, "It is a reaction to a product, result or a person's performance of a task, intended as a basis for improvement. To close the gap between the intended level and the current level". To give feedback is to learn from each other and to want to help each other move forward toward the desired outcome. The idea behind it is positive, but because of the tone or manner, the message may be perceived as critical.
When do you give feedback?
It can be given spontaneously, in the moment, or afterwards when you do think of the need. But make sure you do it as soon as possible, then the message will be more timely and concrete. The big mistake often made is the personal attack. Make sure you avoid this! How to do that, you'll read below.
How do you give feedback according to the Hamer model?
To ensure that feedback is perceived positively by the recipient, you can use the Hamer model. Also known as the Top-tip-top model. It is a form of constructive criticism, where you start and end with something positive and in the middle is the piece for improvement. By starting positively, the other person tends to listen to you and doesn't feel immediately attacked. In the improvement piece, you specifically name the situation, the behavior and what effect it has on you. An example: 'The report is professional and knowledgeable. This is nice to read. The presentation did not connect as well with the report in that it was less to the point. Because of this, I sometimes lost focus.' After this, you discuss the desired behavior: 'For next time, you can make a shorter and more concise story by keeping the main line in your presentation.' Finally, you name something positive such as: 'I like noticing your enthusiasm and you made the presentation visually very strong.' Now you can positively package your criticism/message in the future and help the other person!
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